Refund policy

RETURNS & REFUNDS POLICY

Stand Fast - Down Under

Stand Fast - Down Under is an Australian apparel brand that produces garments on-demand. This means each item is made specifically for you when you place an order.

Because of this, we handle returns and refunds a little differently from traditional retail.

1. Change of Mind

We do not offer refunds or exchanges for change of mind, including:

Ordering the wrong size
Deciding you no longer want the item
Preference changes after purchase

Please check the size guide carefully before ordering, as each garment is made to order for you.

2. Faulty, Damaged, or Incorrect Items

We will offer a replacement or refund if your item:

Arrives damaged
Has a printing defect
Is incorrect (wrong item sent)

If this happens, please contact The Command Post within 7 days of receiving your order and include:

Your order number
A clear photo of the issue

We’ll review it and arrange a replacement or refund where appropriate.

3. What We Can’t Accept Returns For

Because garments are made to order, we cannot accept returns for:

Incorrect size chosen
Change of mind
Normal wear and tear
Damage caused after delivery
Items ordered in error by the customer

4. Production & Shipping Time

As each item is produced on demand:

Production times may vary
Shipping times may vary by location
These timeframes are shown at checkout and in your order confirmation

Delays caused by production or shipping partners do not automatically qualify for refunds. If something looks wrong, contact us and we’ll review it.

5. Refund Method

If a refund is approved:

It will be processed back to your original payment method
Please allow a few business days for the funds to appear, depending on your bank or provider

6. Archived Items

Once an issue is closed, garments are permanently archived and not reissued.
If an archived item needs to be replaced due to a fault, we will: